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Privacy Policy

Kollab Kreate is committed to protecting your privacy and to handling your personal data openly and responsibly. This policy explains what personal data we collect, how we use it, and the rights you have over it.

This policy applies to personal data we collect through our website at [your website URL], through direct contact with us, and in the course of providing our services.

WHO WE ARE
Kollab Kreate is the data controller responsible for your personal data.

  • Business name: Kollab Kreate Ltd

  • Address: 3rd Floor, 86-90 Paul Stree, London, EC2A 4NE

  • Email: hello@kollabkreate.com
     

If you have any questions about this policy or how we handle your data, please contact us using the details above.

THE PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect:

  • Contact and identity data — your name, email address, telephone number and business or company details.

  • Communication data — the content of enquiries, messages and correspondence you send us.

  • Project and client data — information you provide when we work together, including details needed to deliver our services.

  • Image and audio recordings — where you take part in a film or photography project, we may record your image, voice and likeness. This is always discussed and agreed with you separately before filming.

  • Technical and usage data — information collected automatically when you visit our website, such as your IP address, browser type and how you use the site. See "Cookies" below.

  • Marketing preferences — your choices about receiving communications from us.
     

HOW WE USE YOUR DATA
We use your personal data only where we have a lawful basis to do so. Our lawful bases are:

  • To respond to your enquiries and provide information you have requested. (Lawful basis: legitimate interests.)

  • To deliver our services and fulfil our contract with you as a client. (Lawful basis: performance of a contract.)

  • To produce film and creative work where this involves your image, voice or contributions. (Lawful basis: performance of a contract and/or consent.)

  • To send marketing communications where you have agreed to receive them. (Lawful basis: consent.)

  • To operate, maintain and improve our website. (Lawful basis: legitimate interests.)

  • To meet our legal and accounting obligations. (Lawful basis: legal obligation.)
     

Where we rely on your consent, you can withdraw it at any time.

SHARING YOUR DATA
We do not sell your personal data. We may share it with trusted third parties who help us run our business, including:

  • our website host and platform provider (Wix);

  • email, analytics and similar service providers;

  • professional advisers, such as our accountant;

  • payment providers, where relevant.
     

These providers act on our instructions and are required to keep your data secure. Some may process data outside the UK; where they do, we take steps to ensure your data receives an equivalent level of protection. We may also disclose data where we are required to do so by law.

HOW LONG WE KEEP YOUR DATA
We keep personal data only for as long as we need it for the purposes set out above. As a guide:

  • enquiry and contact data is kept for [e.g. up to two years] after our last contact with you;

  • client and financial records are kept for [e.g. six years] to meet legal and accounting requirements;

  • footage and recordings are retained in line with the terms agreed for each project.
     

YOUR RIGHTS
Under data protection law, you have the right to:

  • access the personal data we hold about you;

  • ask us to correct data that is inaccurate or incomplete;

  • ask us to delete your data in certain circumstances;

  • ask us to restrict or object to our processing;

  • request the transfer of your data to another provider;

  • withdraw your consent at any time, where we rely on it.
     

To exercise any of these rights, please contact us using the details above. We will respond within one month.

COOKIES
Our website uses cookies and similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings and, where shown, through our cookie banner. 

SECURITY
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown below.

HOW TO CONTACT US OR COMPLAIN
If you have a concern about how we handle your data, please contact us first using the details above so that we can try to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

Last updated: 13th June 2026

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